WakeBallast manufactures and ships every order from our facility in Chandler, Arizona. Our own team packs and ships your order, not a third-party warehouse.
Shipping
Processing Times
- Steel Shot Ballast Bags (25 lb & 50 lb): Ship within 1 business day. Free standard shipping to the contiguous U.S.
- Made-to-Order Vinyl Ballast Bags: Most ship within 3 business days. Peak season may add time.
- All Other Products: Most in-stock items ship within 1-3 business days.
Processing times are estimates. Weekends, holidays, large orders, custom work, material availability, and carrier issues can add time. Multi-item orders may ship separately.
Shipping Rates
25 lb and 50 lb Steel Shot Ballast Bags ship free to the contiguous U.S. unless the product page says otherwise. All other shipping is calculated at checkout. Expedited shipping speeds up carrier transit only, not production or processing.
Carriers & Delivery
We choose the carrier based on size, weight, destination, and cost unless you select a specific service at checkout. Delivery dates are carrier estimates, not guarantees. Once a package leaves our facility, weather, holidays, and carrier delays are outside our control.
Shipping Address
You are responsible for entering a complete, accurate address. Contact us immediately if it needs to change. We can't guarantee changes once an order enters production or ships. Costs from incorrect addresses, refused deliveries, or undeliverable packages may be charged to you where permitted by law.
Order Tracking
You'll receive a shipping confirmation email with tracking. Check your spam folder if you don't see it, or use our Track Your Package page.
Alaska, Hawaii, U.S. Territories & International
Free shipping applies to the contiguous U.S. only. Alaska, Hawaii, U.S. territories, and APO/FPO addresses may incur extra charges. International checkout isn't available online. Contact us for a quote. International customers pay all duties, taxes, customs, and brokerage fees.
Returns
This policy applies to orders placed on or after [DATE]. Orders placed before this date follow the policy in effect at the time of purchase.
30-Day Return Policy
Most new, non-custom products can be returned within 30 days of delivery. Returned items must be:
- Unused and uninstalled
- Complete, with all included components
- In original or equivalent protective packaging
- In resalable condition
Items showing installation, use, damage, modification, or contamination may not qualify for a full refund.
Restocking Fee
A 10% restocking fee applies to all non-defective returns, including change of mind, wrong item ordered, and items reported as defective that pass our inspection.
The fee is waived when the item is defective, we shipped the wrong item, or the item was damaged in transit.
Shipping Costs on Returns
- Return shipping is your responsibility unless we made an error or the item is defective.
- Original and expedited shipping charges are non-refundable.
- For orders that shipped free, we deduct the actual outbound shipping cost from refunds on non-defective returns.
- If we provide a prepaid return label for a non-defective return, we deduct its cost from your refund.
Steel shot bags are heavy and expensive to ship. Please factor return shipping into your decision before sending them back.
Made-to-Order & Custom Vinyl Ballast Bags
Vinyl bags built for a specific boat, model, configuration, or specification are made to order. They are not returnable for preference, fitment changes, or buyer's remorse. This does not affect warranty coverage. If you believe your bag has a manufacturing defect or was built incorrectly, contact us.
Non-Returnable Items
- Custom, personalized, or specially modified products
- Products that have been installed or used
- Products damaged after delivery
- Clearance or final-sale items marked non-returnable
- Returns more than 30 days after delivery without prior approval
Defect Claims
We inspect and test every returned item against the same standards we use in production, and we share the results with you.
- If the item is defective: We repair it, replace it, or issue a full refund, including return shipping.
- If the item passes inspection: You choose. We ship it back to you at no charge, or we refund it minus the restocking fee and any return shipping we covered.
How to Start a Return
- Contact us with your order number, the item, and the reason for return. Include photos for defect claims.
- Wait for return approval and instructions before shipping.
- Ship with a trackable method and pack the item to prevent damage.
Returns sent without approval may be refused. We are not responsible for returns lost or damaged in transit when you arranged the shipping.
Refunds
Approved refunds are processed within 5-10 business days after inspection and issued to your original payment method. Your bank may take additional time to post the credit.
Damaged, Lost, or Missing Shipments
Report shipping issues within 15 days of delivery, or of the expected delivery date for lost packages.
Damaged Shipments
Photograph the box, shipping label, and damaged product. Keep all packaging until the claim is resolved, then contact us with your order number. Shipping damage is handled separately from warranty claims.
Marked Delivered but Not Received
- Confirm the shipping address on your order.
- Check doors, garages, gates, and parcel lockers.
- Ask household members, coworkers, or neighbors.
- Allow 3 business days. Carriers sometimes scan packages as delivered early.
If you still can't find it, contact us and we'll help with the carrier claim.
Lost Shipments
If tracking stops updating, send us your order number and tracking information. We'll work with the carrier on a resolution. Carrier claims are not guaranteed to be approved.
Warranty
WakeBallast Steel Shot and Vinyl Ballast Bags carry a 2-Year Limited Warranty against defects in materials and workmanship. Warranty claims are separate from returns and shipping claims and are governed by our Terms of Service and Warranty Policy.
Contact Us
WakeBallast
7001 W Erie, Suite 2
Chandler, AZ 85226
Email: support@wakeballast.com
Phone: (877) 321-7962
Monday-Friday, 8:00 AM-5:00 PM Arizona time