Shipping

We manufacture and ship from Chandler, Arizona. Every order is packed and shipped by our team, not a third-party warehouse.

Shipping Speed

Steel Shot Ballast Bags (25 lb & 50 lb): Ships within 24 hours. Free shipping, always.

Custom Vinyl Ballast Bags: Made to order. Ships within 72 hours, guaranteed.

All Other Products: Ships within 72 hours.

Shipping Rates

Steel Shot Ballast Bags (25 lb and 50 lb) ship free to all U.S. addresses. For everything else, shipping is calculated at checkout based on package size, weight, and destination.

Carriers

We use a mix of carriers depending on your order size and location. The best available rate is calculated automatically at checkout.

International Shipping

We do not currently offer international checkout. If you need to ship outside the U.S., contact us directly at support@wakeballast.com or call 877-321-7962 and we will work out a quote.

Order Tracking

You will receive a shipping confirmation email with tracking info once your order ships. If you do not see the email, check your spam folder. You can also track your order anytime on our Track Your Package page.

Returns

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. The item must be in original, sellable condition.

Steel Shot Ballast Bags: Returnable within 30 days at the buyer's expense. Refund issued only after we receive the bags and confirm they are in sellable condition.

Custom Vinyl Ballast Bags: Because these are made to order for your specific boat, custom vinyl bags are not returnable unless they arrive damaged or defective.

How to Start a Return

Email support@wakeballast.com or call 877-321-7962 with your order number. We will provide return instructions and a shipping address.

Refund Timeline

Once we receive your return and confirm the item is in sellable condition, expect your refund within 4 weeks. This includes transit time back to us, inspection, and bank processing.

Damaged, Lost, or Stolen Packages

Claims must be submitted within 15 days of your package being marked as lost, stolen, or delivered damaged. Claims submitted after 15 days will not be honored.

Before You Contact Us

Please confirm the following before filing a claim:

  • Your shipping address was entered correctly at checkout.
  • You have checked your parcel locker (apartments and condos).
  • You have checked with neighbors.
  • It has been at least 3 business days since tracking shows "delivered."
  • It has been 7-10 business days since tracking first showed movement.

Ready to file? Call 877-321-7962 ext. 2 with your order number.

Questions?

Email support@wakeballast.com or call 877-321-7962. We are here Monday through Friday, 8am-5pm Arizona time.