Shipping & Returns

WakeBallast manufactures and ships products from our facility in Chandler, Arizona. Orders are packed and shipped by our team, not a third-party fulfillment warehouse.

Shipping

Processing & Shipping Times

Steel Shot Ballast Bags (25 lb & 50 lb)
Typically ship within 1 business day. Free standard shipping within the contiguous United States.

Made-to-Order Vinyl Ballast Bags
Most orders are manufactured and ship within 3 business days. During peak season, summer holidays production times may vary. 

All Other Products
Most in-stock products ship within 1–3 business days.

Processing times are estimates unless otherwise expressly stated. Weekends, holidays, unusually large orders, custom manufacturing requirements, material availability, carrier disruptions, or other circumstances may occasionally result in additional processing time.

Orders containing multiple products may ship together or in separate shipments.

Shipping Rates

25 LB and 50 LB WakeBallast Steel Shot Ballast Bags include free standard shipping within the contiguous United States unless otherwise stated on the product page.

Shipping charges for other products are calculated at checkout based on package size, weight, shipping method, and destination.

Expedited shipping charges, when available, apply to carrier transit time and do not necessarily shorten manufacturing or order-processing time.

Shipping Carriers

WakeBallast uses multiple shipping carriers depending on package size, weight, destination, service availability, and cost.

Carrier selection may be made by WakeBallast unless a specific shipping service is selected or otherwise agreed upon at the time of purchase.

Delivery Estimates

Carrier delivery dates and transit times are estimates and are not guaranteed by WakeBallast.

Once an order has been transferred to the shipping carrier, weather, service interruptions, routing delays, holidays, and other circumstances outside WakeBallast's control may affect delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact WakeBallast as quickly as possible if an address needs to be changed. We cannot guarantee that an address can be changed after an order has entered production or shipping.

Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or an undeliverable package may be the responsibility of the customer to the extent permitted by applicable law.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing available tracking information.

If you do not see the email, please check your spam or junk folder.

You may also track your shipment through our Track Your Package page.

International Shipping

International checkout is not currently available through WakeBallast.com.

For orders shipping outside the United States, contact WakeBallast directly for availability and a shipping quote.

International customers are responsible for applicable duties, taxes, customs charges, brokerage fees, and import requirements unless otherwise expressly agreed upon.

Alaska, Hawaii & U.S. Territories

Free shipping promotions may be limited to the contiguous United States. Orders shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other locations requiring special shipping arrangements may incur additional charges.

Contact WakeBallast for assistance when checkout does not provide an available shipping option.

Returns

30-Day Return Policy

Most new, unused, non-custom products may be returned within 30 days of delivery.

Returned products must be:

  • Unused;

  • Uninstalled;

  • In original or equivalent protective packaging;

  • Complete with included components; and

  • In a condition suitable for resale.

Products showing signs of installation, use, damage, modification, contamination, or excessive handling may not qualify for a full refund.

Return shipping costs are the customer's responsibility unless the return results from an incorrect item shipped by WakeBallast or another circumstance for which WakeBallast agrees to provide return shipping.

Original shipping charges and expedited shipping charges, if any, are non-refundable except where required by law or when the return results from an error by WakeBallast.

Steel Shot Ballast Bags

New and unused steel shot ballast bags may be returned within 30 days of delivery.

Because these products are extremely heavy and expensive to transport, customers are responsible for return shipping costs unless WakeBallast shipped an incorrect product or otherwise agrees to cover the return.

Refunds are issued after the returned products are received and inspected.

Made-to-Order & Custom Vinyl Ballast Bags

Vinyl ballast bags manufactured for a specific boat, model, application, configuration, dimensions, or customer specification are made-to-order products and are generally not returnable for preference, fitment changes, or buyer's remorse.

This return restriction does not eliminate applicable warranty coverage.

If you believe a made-to-order vinyl product has a manufacturing defect or WakeBallast manufactured the product incorrectly, contact us so we can evaluate the issue under our warranty policy.

Non-Returnable Products

Unless otherwise required by law, the following products may not be eligible for return:

  • Custom-manufactured products;

  • Personalized or specially modified products;

  • Products that have been installed or used;

  • Products damaged after delivery;

  • Clearance or final-sale products identified as non-returnable at the time of purchase; and

  • Products returned more than 30 days after delivery without prior authorization.

How to Start a Return

Contact WakeBallast with your order number and the product you would like to return.

Email: support@wakeballast.com
Phone: (877) 321-7962

Please obtain return instructions before shipping a product back to us.

Unless otherwise instructed, customers should use a trackable shipping method and package returned products appropriately to prevent damage during return transportation.

WakeBallast is not responsible for return shipments that are lost or damaged before being received by us when the customer selected and arranged the return shipping.

Refunds

Once your return is received, we will inspect the product to confirm that it meets the applicable return requirements.

Approved refunds are generally processed within 5–10 business days following inspection.

After WakeBallast issues a refund, your bank, credit card company, or payment provider may require additional time to post the credit to your account.

Refunds are generally issued to the original payment method.

Damaged, Lost, or Missing Shipments

If your shipment arrives damaged, is missing products, or appears to have been lost during transportation, contact WakeBallast as soon as possible.

Whenever possible, shipping-related claims should be reported within 15 days of delivery or the date the shipment was reasonably expected to arrive.

Damaged Shipments

If a package arrives visibly damaged:

  • Photograph the shipping carton before discarding it;

  • Photograph the shipping label;

  • Photograph the damaged product and packaging;

  • Keep the original packaging until the claim has been resolved; and

  • Contact WakeBallast with your order number.

Shipping damage is separate from a product warranty claim. Damage occurring during transportation should be reported promptly so WakeBallast can pursue the appropriate carrier claim and determine the appropriate resolution.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm the shipping address on your order.

  2. Check around the delivery location, including side doors, garages, gates, and other areas where a carrier may have left the package.

  3. Check parcel lockers when applicable.

  4. Check with household members, employees, or neighbors who may have accepted the package.

  5. Allow up to 3 business days after the initial delivery scan, as carriers occasionally mark packages delivered before final delivery.

If the package still cannot be located, contact WakeBallast so we can assist with the carrier claim process.

Lost Shipments

If tracking has stopped updating or the shipment appears lost, contact WakeBallast with your order number and tracking information.

Carrier investigation and claim procedures vary by shipping service. WakeBallast will work with the carrier and customer to determine the appropriate resolution.

Submitting a shipping claim does not guarantee approval by the carrier or automatically establish that a package was lost, stolen, or damaged.

Warranty Claims

Returns and shipping claims are separate from product warranty claims.

WakeBallast Steel Shot Ballast Bags and WakeBallast Vinyl Ballast Bags are covered by our applicable 2-Year Limited Warranty against defects in materials and workmanship.

Warranty claims are governed by the WakeBallast Terms of Service and Warranty Policy.

Contact WakeBallast

For questions regarding shipping, returns, damaged shipments, or warranty claims:

WakeBallast
7001 W Erie, Suite 2
Chandler, AZ 85226

Email: support@wakeballast.com
Phone: (877) 321-7962

Customer service is available Monday through Friday, 8:00 AM–5:00 PM Arizona time.